- 1. Quality and Accountability
- 1. Introduction
- 2. Definitions
- 3. Humanitarian Accountability Framework (HAF)
- 4. Q&A Roles and Responsibilities
- 5. Q&A Checklist for COs
- 6. Q&A Resourcing
- 7. Q&A Technical Support
- 8. Annexes
- 2. Information management
- 1. Role of information management in an emergency
- 2. Critical steps in information management
- 3. Emergency alerts
- 4. Situation reports (sitreps)
- 5. Internal information management at the Country Office level
- 6. Information management at CARE International level
- 7. Handling enquiries
- 8. Information support for media and fundraising work
- 9. Meeting management
- 10. External information sharing
- 11. Documentation and archival
- 12. Remote support for information management
- 13. Infrastructure requirements
- 14. Operations rooms
- 15. Additional guidelines for non-presence operations
- 16. Annexes
- 17. Other resources
- 3. Monitoring, Evaluation and Learning (MEL)
- 4. Feedback and complaints