- 1. Logistics
- 1. Introduction
- 2. Critical steps in supply chain management
- 3. Logistics preparedness
- 4. Logistics assessment and planning
- 5. Transport
- 5.1 Defining transport needs
- 5.2 Forms of transport
- 5.3 Specific planning considerations for road transport of supplies to programme sites
- 5.4 Transport contracting
- 5.5 Insurance
- 5.6 Incoterms
- 6. Warehousing and storage
- 5.7 Transport documents
- 5.8 Ensure controls at the time of packing and arrival
- 5.9 Customs procedures
- 6. Warehousing and storage
- 6.1 Stock management
- 6.2 Storage volume and space needed
- 6.3 Warehouse selection and design considerations
- 6.4 Receiving goods and delivery inspection
- 6.5 Space management
- 6.6 Piling systems for ease of checking
- 6.7 Rotation systems
- 6.8 Food storage and safety checklist
- 6.9 Alternative storage options when warehousing is unavailable
- 6.10 Warehouse management tools
- 6.11 Warehouse staffing
- 6.12 Warehouse handling material and equipment
- 6.13 Sharing a warehouse with other NGOs
- 6.14 Safety standards
- 6.15 Security
- 7. Logistics collaboration
- 8. Case study: Good practices from the 2005 tsunami emergency response
- 9. Annexes
- 2. Procurement
- 1. Role of procurement in an emergency
- 2. Critical steps for procurement
- 3. Enacting emergency procurement policies and procedures
- 4. Donor compliance requirements
- 5. Assessment of material needs and procurement planning
- 6. The procurement sourcing and acquisition process
- 7. Contracting
- 8. Importing goods
- 9. Receipt and dispatch
- 10. Documentation and record keeping
- 11. Additional guidelines for non-presence operations
- 12. Annexes
- 13. Other resources
- 3. Finance
- 1. Role of finance in an emergency
- 2. Critical steps in financial management in an emergency
- 3. Finance structure
- 4. Cash and cash equivalents control procedures
- 5. Cash disbursement control procedures
- 5.1 Introduction
- 5.2 Cash disbursements: Internal control checklist
- 5.3 Minimum requirements
- 5.4 General procedures
- 5.5 Cash float disbursements: CARE staff
- 5.6 Cash float disbursements: Operating cash
- 5.7 Petty cash funds
- 5.8 Travel advances, settlement and reimbursements
- 5.9 Disbursements through cash facilitators
- 6. Grants and contracts procedures
- 7. Budget development and management
- 8. Annexes
- 9. Other resources
- 4. Administration
- 1. Role of administration in an emergency
- 2. Critical steps in administration management in an emergency
- 3. Travel and logistical arrangements for emergency staff
- 4. Equipment and property management
- 4.1 Equipment requirements for the emergency response
- 4.2 Management of property
- 4.3 Requisition and issue of materials or equipment from inventory
- 4.4 Storage of materials and equipment
- 4.5 Physical count and inventory reconciliation
- 4.6 Transfer of non-expendable inventory items
- 4.7 Disposal of items
- 4.8 Building and equipment service and maintenance
- 4.9 Insurance of assets
- 5. Communications and filing systems
- 6. Establishing a new office
- 7. Establishing a compound in remote areas
- 7.1 Basic site establishment
- 7.2 Compound staff
- 7.3 Office space and living quarters
- 7.4 Inventory of compound furniture, fixture and equipment (FFE)
- 7.5 CARE compound security
- 7.6 Utilities for the compound
- 7.7 Health and hygiene
- 7.8 Procurement of food supplies
- 7.9 Canteen and recreation facilities
- 8. Vehicle management
- 9. Fuel management
- 10. Establishing CARE’s presence in a new country or area of operation
- 11. Annexes
- 12. Other resources
- 5. Distribution
- 1. Introduction
- 2. Critical steps in distribution
- 3. Distribution planning
- 4. Targeting
- 5. Recipient registration
- 6. Site storage accounting
- 7. Site security
- 8. Recipient notification
- 9. Recipient verification
- 10. Tally and receipt sheets
- 11. Commodity ration measurement
- 12. Procedures for a typical distribution
- 13. FFW distributions
- 14. Cash distributions
- 15. Reports
- 16. Monitoring
- 17. Annexes
- 6. IT and Telecommunications
- 1. Introduction
- 2. Telecommunications and security
- 3. What to do: Critical actions for telecommunications and IT
- 4. Telecommunications and IT assessments and planning
- 4.1 Telecommunications and IT minimum standards
- 4.2 Telecommunications options
- 4.3 Telecommunications and IT capacity for the assessment team
- 4.4 Conducting an assessment of the telecommunications and IT situation
- 4.5 Determining the requirements for CARE’s planned operations
- 4.6 Implementing the telecommunications and IT systems plan
- 5. Telecommunications system details and options
- 6. Computer requirements and options
- 7. Hardware support and maintenance
- 8. Procurement, import and regulations
- 9. Communications procedures
- 10. Collaboration with other agencies
- 11. Case study: Good practices and recommendations from the 2005 tsunami
- 12. Additional guidelines for non-presence operations
- 13. Annexes
- 7. Human Resources
- 1. Role of human resource management in an emergency
- 2. Critical steps in human resource management in an emergency
- 3. Organisational planning and staffing requirements
- 4. Personnel mobilisation
- 4.1 Factors to consider when selecting emergency personnel
- 4.2 Mobilising the Country Office Emergency Response Team (ERT)/redeploying existing CO staff to the emergency
- 4.3 Emergency personnel from other CARE offices
- 4.4 Rapid recruitment process for national staff
- 4.5 Rapid recruitment process for international staff
- 5. Pre-deployment planning
- 6. Insurance
- 7. Contract administration
- 8. Induction and orientation
- 9. Per diem and travel policy guidelines
- 10. Maintenance of personnel files
- 11. Coordination between HR and finance units
- 12. Staff well-being
- 12.1 Safety and security
- 12.2 Managing work hours
- 12.3 Rest and relaxation (R&R)
- 12.4 R&R entitlements for national staff
- 12.5 R&R entitlements for international staff
- 12.6 Emergency personnel support programme
- 12.7 Critical incident/severe stress
- 12.8 Emergency support for disaster-affected families of staff
- 13. Performance management
- 14. Completion of assignment
- 15. Additional guidelines for non-presence operations
- 16. Annexes
- 17. Other resources
- 8. Capacity Building in Emergencies
1.2.2 Staffing tips for CARE presence and non-presence countries
In an existing CO, new staff will be needed to increase the procurement unit’s overall capacity. It is recommended that experienced CARE procurement staff is deployed for emergency duties, as they are already aware of CARE’s existing procurement policies and procedures pertaining to procurement activity. Newly hired staff is best if they are assigned ‘normal’ duties within the procurement unit.
In a non-presence country, an experienced deployable procurement person should be requested through the emergency roster (refer to Chapter 7 Human resources).