13.1 Responsibilities of managers

Performance management is a continuous cycle of performance planning, feedback, coaching and performance review. To manage the performance of staff, line managers must:

• provide leadership, and demonstrate good management practice and behaviour at all times
• clarify duties and performance expectations, and monitor progress against these
• provide encouragement and support to staff and monitor staff morale given the intensity of an emergency response operation
• take appropriate, positive and timely action where performance does not meet the agreed outcomes and standards

complete a performance evaluation upon completion of the staff member’s assignment to the emergency.